Refund Policy for Custom Automation Services
Because every VEDA system is custom-built, payments become non-refundable once implementation begins. Review the full policy below for cancellation, delivery, and refund terms.
Each VEDA system is custom-built for the client’s workflow. You may request a full refund before implementation begins. Once discovery, system design, configuration, or integration work has started, payments are non-refundable. If VEDA cannot deliver an agreed core service, we will provide a reasonable correction, replacement, or partial refund based on the undelivered work.
How refunds are handled
How refunds are handled
Before implementation begins
CA full refund may be requested before discovery, workflow mapping, configuration, or integration work begins.
Work already started
Once implementation begins, fees covering completed work and committed project time are non-refundable.
Undelivered core service
If VEDA cannot deliver an agreed core service, we will first attempt to correct it. If correction is not possible, the undelivered portion may qualify for a proportional refund.
Change of mind or client delay
Refunds are not provided for a change of mind, unused systems, delayed client access or information, third-party costs, or results outside VEDA’s direct control.
Custom Scope and Additional Requests
Refund eligibility is based only on the original written scope. Additional features, revisions, integrations, or requests approved during the project are billed separately and do not increase the refundable amount.
How to Request a Refund
Email ayoub@getvedasystem.com with your company name, invoice number, and reason for the request. We will review the project status and respond within five business days.